Our clothing is designed with an oversized fit, although we recommend checking the fitting tab on each product page for specific sizing details to ensure the best fit for you. You can always compare our measurements with an item you already like.

We care about what our clothes are made of. Most of our pieces are made from organic cotton certified by GOTS (Global Organic Textile Standard). Not every item is, so you’ll find the exact materials of each product in its “Material and Care Instructions” tab. We’d rather tell you exactly what’s in it than make big promises.

Care instructions can be found on each product page under the "Material and Care Instructions" tab. We recommend following these guidelines carefully to maintain the quality and longevity of your items.

Stay informed by following us on social media or subscribing to our newsletter. We regularly share updates on new releases, exclusive promotions, and upcoming events through these channels.

Yes. Every Collective product is produced in limited quantities and will not be restocked. Items are released as part of specific collections that are only available for one season of the year. Once a collection closes, those products are permanently removed from the store and can only come back in the VAULT. Series if you're lucky.

No worries! Once your order has been fulfilled, we ensure it is properly tracked. If you haven’t received your tracking number, please reach out to us via email or chat, and we’ll promptly assist you in resolving the issue.

Yes, you can cancel your order at any time before it enters our fulfillment center. However, once the order is being processed, we are unable to make changes or cancel it. Please reach out as soon as possible if you wish to modify or cancel your order.

You can easily update your shipping address and any other details by logging into your customer account. Simply make the necessary changes, and they will be reflected in your future orders.

Processing an order takes approximately 1–5 business days. Combined with the shipping time, this is the estimated duration from placing your order until it arrives at your doorstep. You can find your exact duration here.

Absolutely! We keep you informed at every step of the process. You will typically receive email notifications when your order is placed, paid for, shipped, and more, so you're always up to date on the status of your order.

Shipping costs vary depending on your location. You can find the specific shipping rates for your region here.

Yes, we do ship for free once you pass the €125 mark.

If your package hasn’t arrived, please reach out to us via email or chat, and we’ll work quickly to resolve the issue and ensure you receive your order as soon as possible.

No, for the moment we only work with free and standard shipping.

Once you receive your order, you have 14 days to request a return. PLEASE NOTE: You will have to send us an email or chat to start a return. There's also an option to request a return in your customer account if you have one. Any returns that have not been registered with us in advance will be considered invalid.

Yes, within 14 days after receiving your order. The fastest way is to return your item and place a new order for the right size once your return is accepted. If you ordered the wrong size, you pay the return shipping and the shipping of the replacement item. If we sent the wrong item or size, we cover the costs. Clearance items cannot be exchanged. 

Want a different colour or style instead? Simply return your item and place a new order.

Once we receive and check your return, your refund is processed within approximately 10 business days. Cancelled orders are refunded within the same period.